Taking & Scala: Technical Support and High Availability for Critical Environments

One of the largest hyperscale data center platforms in Latin America, designed to meet the demands of global technology companies, cloud service providers, and organizations requiring high-performance, secure, and sustainable critical infrastructure, entrusted Grupo Taking — specialists in digital solutions with over 30 years of experience across diverse markets and challenges — with the complete technical support of its data centers in São Paulo (SP02) and Tamboré (TB01).

Through 24x7 support and a 100% dedicated team, composed of field analysts and technical leadership, the team consists of specialists responsible for ensuring the physical and logical availability of the entire critical infrastructure.

Immediate response and operational efficiency

Ensuring operational continuity and immediate response in environments that demand zero downtime requires mature processes, technical governance, and integration across multiple fronts — including internal teams, vendors, and third parties. That is why Scala chose Taking.

To address the challenges brought by scale, it became necessary to have an operation capable of:

• Proactively preventing critical failures: anticipating potential failures before they impact the data center's services;
• Responding swiftly to physical and logical incidents: acting quickly in emergency situations, restoring the operation of affected systems or components;
• Managing hardware RMA and field replacements: controlling and monitoring the replacement of defective components with manufacturers and vendors;
• Controlling and organizing the environment to support future expansions: ensuring the environment is always ready for growth, integration of new equipment, and scalability.

Integrated technical operation for critical infrastructure management

Within this context, Taking designed and implemented an integrated technical operation that combines technical excellence and intelligent management of critical infrastructure. The work goes far beyond reactive maintenance: it involves direct server interventions — replacing disks, memory, power supplies, fans, batteries, and backup tapes — as well as the installation and configuration of new equipment and management interfaces. This highly specialized fieldwork is backed by rigorous control and validation processes, ensuring that every component in the environment operates at the highest performance and security standards required by mission-critical operations.

At the same level of precision, the team performs fiber and UTP cabling certification using Fluke DSX-5000 equipment, ensuring enterprise-grade network quality and stability. Activities also include link provisioning and deprovisioning, connectivity testing, and physical infrastructure organization — maintaining a clean, traceable, and expansion-ready environment.

Complementing this reliability ecosystem, operational and preventive management integrates visual rounds, alarm control, inventory, and material receipt — practices that transform the support routine into a model of continuous efficiency, with direct gains in availability, security, and predictability.

The structure operates on a 24x7 basis, ensuring uninterrupted service and prompt response to any occurrence — whether preventive, corrective, or emergency.

Impact cards

• Downtime reduction and increased availability of critical services;
• Certified and organized environment, ready for secure expansions;
• Integrated operation between the client's teams and partners, ensuring SLA and governance;
• Operational efficiency and data security, sustained by continuous technical management processes;
• Increased predictability and reliability in data center operations.

Governance and traceability for the future

With the goal of expanding the technical versatility of teams, initiatives such as Change Field aim to promote knowledge exchange among analysts and strengthen response capacity across multiple fronts — a movement that raises productivity and reduces dependence on isolated specialists.

In parallel, the implementation of Reports and Books via ServiceNow consolidates an additional layer of governance and operational traceability. With automated reports, performance indicators, and a complete history of interventions, the environment gains transparency and predictability. This is a strategic advancement that transforms technical management into a continuous source of insights and improvement, establishing the operation as a model of efficiency and control in the data center ecosystem.

Thus, with a focus on technical excellence, governance, and reliability, Taking reaffirms its role as a strategic partner in the management and support of critical environments, delivering continuity, security, and performance for mission-critical operations.

About Scala

Founded in 2020, Scala is headquartered in São Paulo, Brazil, with operations in Chile, Mexico, and Colombia. The company has a rapidly expanding portfolio, with high-density data centers, low-latency connectivity, and world-class energy efficiency, supported by 100% renewable energy and leading environmental certifications such as LEED Gold and Carbon Neutral.

With a build-to-suit model and a focus on hyperscale and corporate colocation, Scala delivers customized solutions that guarantee resilience, scalability, and governance for the region's leading cloud, content, telecommunications, and digital services players. More information: www.scaladatacenters.com