One of Latin America's largest hyperscalable data center platforms, designed to meet the demands of global enterprises

One of Latin America's largest hyperscalable data center platforms, designed to meet the demands of global technology companies, cloud service providers, and organizations requiring high-performance, secure, and sustainable critical infrastructure, entrusted Grupo Taking — specialists in digital solutions with over 30 years of experience across diverse markets and challenges — with the complete technical support of its data centers in São Paulo (SP02) and Tamboré (TB01).

Through 24×7 service and a 100% dedicated team composed of field analysts and technical leadership, the team is made up of specialists responsible for ensuring the physical and logical availability of all critical infrastructure.

Immediate response and operational efficiency

Ensuring operational continuity and immediate response in environments that demand zero downtime requires mature processes, technical governance, and integration across multiple fronts — including internal teams, suppliers, and third parties. That is why Scala chose Taking.

To address the challenges posed by scale, an operation capable of:

• Acting preventively to avoid critical failures: anticipating potential failures before they impact data center services;
• Responding quickly to physical and logical incidents: acting rapidly in emergency situations to restore the operation of affected systems or components;
• Managing hardware RMA and field replacements: tracking and coordinating the replacement of defective components with manufacturers and suppliers;
• Controlling and organizing the environment to support future expansions: ensuring the environment is always ready for growth, integration of new equipment, and scalability.

Integrated technical operation for critical infrastructure management

Within this context, Taking designed and implemented an integrated technical operation that combines technical excellence with intelligent management of critical infrastructure. The work goes far beyond reactive maintenance: it involves direct server interventions — replacing disks, memory, power supplies, fans, batteries, and backup tapes — as well as the installation and configuration of new equipment and management interfaces. This highly specialized fieldwork is supported by rigorous control and validation processes, ensuring that every component operates within the highest performance and security standards required by mission-critical operations.

With the same level of precision, the team certifies fiber and UTP cabling using Fluke DSX-5000 equipment, ensuring enterprise-grade network quality and stability. Activities also include link provisioning and deprovisioning, connectivity testing, and physical infrastructure organization, maintaining a clean, traceable environment ready for expansion.

Completing this reliability ecosystem, preventive and operational management integrates visual rounds, alarm control, inventory management, and material receiving — practices that transform the support routine into a model of continuous efficiency, with direct gains in availability, security, and predictability.

The structure operates on a 24×7 basis, ensuring uninterrupted service and prompt response to any occurrence — whether preventive, corrective, or emergency.

Impact cards

• Reduced downtime and increased availability of critical services;
• Certified and organized environment, ready for safe expansion;
• Integrated operation between client teams and partners, ensuring SLA and governance;
• Operational efficiency and data security, sustained by continuous technical management processes;
• Increased predictability and reliability in data center operations.

Governance and traceability for the future

With the goal of expanding the technical versatility of teams, initiatives such as Change Field seek to promote knowledge exchange among analysts and strengthen multi-front response capacity — a movement that elevates productivity and reduces dependence on isolated specialists.

In parallel, the implementation of Reports and Books via ServiceNow consolidates an additional layer of governance and operational traceability. With automated reports, performance indicators, and a complete history of interventions, the environment gains transparency and predictability. This is a strategic advance that transforms technical management into a continuous source of insights and improvement, consolidating the operation as a model of efficiency and control in the data center ecosystem.

Thus, with a focus on technical excellence, governance, and reliability, Taking reaffirms its role as a strategic partner in the management and support of critical environments, delivering continuity, security, and performance for mission-critical operations.

About Scala

Founded in 2020, Scala is headquartered in São Paulo, Brazil, with operations in Chile, Mexico, and Colombia. The company has a rapidly expanding portfolio with high-density data centers, low-latency connectivity, and world-class energy efficiency, supported by 100% renewable energy and leading environmental certifications such as LEED Gold and Carbon Neutral.

With a build-to-suit model and focus on hyperscale and corporate colocation, Scala delivers customized solutions ensuring resilience, scalability, and governance for the largest cloud, content, telecommunications, and digital service players in the region. More information: www.scaladatacenters.com